What is Anti-Phishing Code?
The Anti-Phishing Code is a security feature provided by exchanges to add an extra layer of protection against phishing attacks, particularly phishing emails.
How to Set Your Anti-Phishing Code:
- Log in to your Venkate account on the official website, click your profile icon at the top right, then select "Security Center."
- Go to the Security Center, click "Set" to configure your Anti-Phishing Code.
- Choose your desired Anti-Phishing Code, then enter a Google Authenticator or SMS code, depending on your selected two-factor authentication method.
- Complete the steps to create your Anti-Phishing Code. Now, all legitimate emails from Venkate will include your set Anti-Phishing Code.
How to Change Your Anti-Phishing Code:
- Go to the password settings page, click "Change."
- Enter your new Anti-Phishing Code and provide a Google Authenticator or SMS code as per your two-factor authentication method.
- Complete the steps to update your Anti-Phishing Code. Now, all legitimate emails from Venkate will include your new Anti-Phishing Code.
Types of phishing attacks and how to stay alert?
Phishing is a type of cyber attack where malicious actors disguise themselves as reputable entities to deceive people into divulging sensitive information such as credit card details, usernames, or passwords. It relies on psychological manipulation and human error rather than hardware or software vulnerabilities, making it a form of social engineering attack.
Typically, phishing attacks use fraudulent emails to trick users into entering sensitive information on counterfeit websites. These emails often appear legitimate, urging users to reset passwords or verify credit card details, directing them to malicious sites that closely resemble the original.
The main types of phishing include:
- Clone Phishing: Attackers replicate a legitimate email previously sent but include a malicious link, claiming it's an updated or new link, rendering the old link invalid.
- Spear Phishing: This type targets specific individuals or organizations, often prominent ones. It's more complex than other forms as it requires impersonation and personalized messages based on gathered information about the victim (e.g., names of friends or family members).
- Domain Spoofing: Attackers manipulate DNS records to redirect visitors of legitimate websites to fraudulent ones they've set up in advance. This is among the most dangerous types since users have no control over DNS records.
- Whaling: A form of spear phishing targeting high-profile individuals such as CEOs or government officials.
- Email Spoofing: Phishing emails often spoof communications from legitimate companies or individuals. These emails provide links to malicious websites where unsuspecting victims are tricked into entering login credentials and personally identifiable information (PII). These sites may include trojans, keyloggers, or other malicious scripts designed to steal personal information.
- Website Redirection: Websites are tampered with to redirect users to URLs different from the original site. Attackers exploit vulnerabilities in websites to implant redirects and install malicious software on users' computers.
- Typosquatting: Phishing schemes using domain names with slight variations, foreign languages, or common misspellings to deceive users who mistype or misread URLs.
- Watering Hole: In this attack, phishers analyze users and scan websites they frequent, embedding designed malicious scripts as much as possible.
- Impersonation and Free Gifts: Impersonating influential individuals on social media is another tactic. Phishers impersonate the primary executives of companies and market to their audience or execute another trick. These "performers" can use forged certification and change usernames to impersonate real people, and must provide a charge service.
Phishing and Domain Spoofing
While some view domain spoofing as a type of phishing attack, it operates differently. In phishing, victims make errors by entering sensitive information on fake sites. Domain spoofing, however, only requires victims to visit a legitimate site with compromised DNS records.
How to Prevent Phishing Attacks
Stay alert: The best defense against phishing is to carefully assess and review any emails you receive. Ask yourself if you were expecting such an email from the sender. Are they requesting information unrelated to your usual interactions? If in doubt, try to contact the sender through a different channel.
Verify Content: Use search engines to check for any phishing attack reports related to email content or sender addresses.
Use Alternative Methods: If you receive a legitimate-looking request to verify account information, use a different method to confirm it rather than clicking links in emails.
Check URLs: Hover over links without clicking to ensure they begin with "https://" and not just "http://". However, note that this alone doesn't guarantee a site's authenticity. Check for spelling errors, unusual characters, or other anomalies in the URL.
Keep Private Keys Secure: Never share your Bitcoin wallet's private keys with anyone. Exercise caution when dealing with cryptocurrency products and sellers, as transactions are irreversible once completed, unlike with credit cards.
Conclusion: Phishing remains one of the most widespread cyber threats. While email filters can help, always maintain caution as the last line of defense. Be wary of requests for sensitive or private information. Verify legitimacy through known channels whenever possible. Avoid clicking on security-related links in emails; instead, navigate to the page directly. Pay special attention to HTTPS in URLs. Lastly, handle cryptocurrency transactions with extra care due to their irreversible nature. Always keep your private keys and passwords secure and trust information cautiously.
How to Enhance Account Security?
At Venkate, we prioritize network security. To protect your Venkate account, our security team has prepared a list of recommendations on how to enhance account security:
- Use Strong, Unique Passwords: Ensure your password is at least 8 characters long with a mix of uppercase, lowercase letters, numbers, and special characters. Avoid easily guessable information. Change your password regularly and never share it.
- Enable Two-Factor Authentication (2FA): Use Google Authenticator or other 2FA methods offered by Venkate to add an extra layer of security to your account.
- Be Aware of Phishing: Always access Venkate through saved bookmarks and verify URLs before entering login credentials to avoid phishing sites.
- Secure Your Devices: Avoid installing unnecessary software. Keep your devices updated to protect against vulnerabilities.
- Use Secure Internet Connections: Prefer wired networks over public Wi-Fi. Consider using a VPN for added security when accessing Venkate from public networks.
My account has been frozen due to "risk control." What should I do?
What is risk control (risk management) and why does it trigger?
Safeguarding user funds is Venkate's top priority. Risk control is an additional technical measure to ensure the security of user accounts. If there are suspicious logins or anomalies detected on a user account to safeguard the security of your account, it will be locked.
The platform identifies accounts in abnormal states through technical means. Your account may trigger risk control if:
- The login IP is from countries or regions not supported by Venkate for trading.
- The account engages in frequent trading or deposits and withdrawals within a short period.
- There are frequent placing and cancelling of orders, inducing others to place orders.
- Market manipulation leads to deviations from the current normal market price for abnormal profits.
- Bulk registration of accounts for platform activities.
- Intrusion into other accounts, using other or associated accounts for transactions, fund transfers, and related illegal activities.
- Single or multiple associated accounts on the same device engage in fund transfers and market price manipulation through matched orders for abnormal profits.
- The account is suspected of violations and is frozen due to requests from judicial authorities.
- Operations from suspicious devices or IPs pose a risk of theft.
Other trading behaviors identified by Venkate.
If my account triggers certain risk control measures by mistake, how do I remove the risk control?
If your account was mistakenly frozen, submit a ticket (XXXXXXXX) via SMS/email prompts to report the issue. The platform will review it in 3-7 working days. Change your password promptly and secure your email, phone, or Google Authenticator for sole access.
For further assistance, contact customer service. Note that unlocking requires providing adequate documents to verify ownership, and delays may occur without proper documentation.
Beware of recent scams impersonating Venkate staff through fraudulent calls/texts. Verify emails/texts via Venkate's online customer service. For fund-related issues, contact customer service immediately. Click here to learn about common fraud methods.
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